Terms and Conditions
Deposit and Cooling-Off Period
A deposit of 10% of the total contract price is required to secure the works. The Client has a cooling-off period of 5 clear business days from the date of acceptance of these terms (or from the date a signed copy of the contract is given to the Client, whichever is later). During this period the Client may cancel the agreement in writing and will receive a full refund of the deposit. After the cooling-off period the deposit is non-refundable except as required by law.
Payment
The balance of the invoice is due in full upon completion of the works. Payment may be made by bank transfer, cash, or any other method agreed in writing. Overdue amounts may attract interest at the rate of 1.5% per month (or the maximum rate permitted by law), calculated daily, plus any reasonable costs incurred in recovering the debt (including debt collection fees).
Scope of Works and Variations
The works are limited to those specifically described on the invoice or quotation. Any additional work, variations, or changes requested by the Client must be agreed in writing (including by email or text) before the additional work proceeds and will be charged as extras at the Contractor’s standard rates.
Standards and Compliance
All electrical work will be carried out in accordance with:
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AS/NZS 3000 (Wiring Rules)
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All other applicable Australian Standards
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NSW electrical safety legislation
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The requirements of the relevant electricity network operator
Where required by law, a Certificate of Compliance – Electrical Work (CCEW) will be issued and provided to the Client and the relevant authorities within the required timeframe (currently within 7 days of completion of testing).
Lifetime Workmanship Warranty
The Contractor provides a lifetime warranty on workmanship. This warranty covers defects that arise directly from the Contractor’s workmanship.
The warranty does not cover:
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misuse, neglect, or improper maintenance by the Client or any third party
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damage caused by others, animals, pests, weather events, or force majeure
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pre-existing conditions or defects not caused by the Contractor
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normal wear and tear or consumable items
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any work not performed by the Contractor
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to: • cancel your service contract with us; and • a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Home Building Act 1989 (NSW)
Where the works constitute residential building work under the Home Building Act 1989 (NSW) and the contract price is up to $20,000:
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The Contractor holds a current contractor licence (number stated on the invoice).
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The work will be done with due care and skill and in accordance with the plans and specifications (if any).
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The work will comply with: – the Building Code of Australia (to the extent required under the Environmental Planning and Assessment Act 1979); – all other relevant codes, standards and specifications that the work is required to comply with under any law; and – the conditions of any relevant development consent or complying development certificate.
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Materials supplied will be good and suitable for the purpose for which they are used and, unless otherwise stated, will be new.
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The statutory warranties under section 18B of the Home Building Act 1989 apply in addition to the lifetime workmanship warranty.
Insurance
The Contractor maintains Public Liability Insurance of $20 million.
Materials
All materials supplied remain the property of the Contractor until the final balance of the invoice has been settled in full. Risk in the materials passes to the Client on delivery or installation.
Access and Site Conditions
The Client must provide safe and reasonable access to the site and ensure the work area is clear and free of hazards. The Client is responsible for identifying and marking any underground services.
The Contractor is not liable for delays or additional costs arising from restricted access, unsafe conditions, or undisclosed site issues.
Limitation of Liability
To the maximum extent permitted by law, the Contractor’s total liability arising out of or in connection with the works is limited to the cost of rectifying any defective work or the total amount paid under this invoice, whichever is less.
The Contractor excludes liability for any consequential, indirect, or economic loss.
Nothing in these terms excludes, restricts, or modifies any rights or remedies the Client may have under the Australian Consumer Law that cannot be excluded.
Dispute Resolution
If a dispute arises, the parties will attempt to resolve it in good faith through direct discussion. If unresolved, either party may refer the matter to NSW Fair Trading or the NSW Civil and Administrative Tribunal (NCAT) as appropriate.
Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia.